Welcome to Kiswah Perfumes and fragrances, an e-commerce platform specializing in premium perfumes  We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the  UAE Federal Decree-Law No. 45 of 2021  on the Protection of Personal Data and other applicable laws. This policy is designed to comply with UAE data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other relevant regulations. However, you should consult a legal professional to ensure full compliance with local laws and specific business requirements. Privacy Policy Last Updated: May 09, 2025. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website kiswahperfumes.com, use our mobile application, or interact with our services (collectively, the “Services”).By using our Services, you agree to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically when you use our Services. The types of information we may collect include:

Personal Information You Provide

Contact Information: Name, email address, phone number, and postal address.

Account Information: Username, password, and other details provided when you create an account.

Payment Information: Credit/debit card details, billing address, or other payment method information (processed securely via third-party payment processors).

Order Information: Details of products purchased, order history, and shipping preferences.

Customer Support Information: Communications with our support team, including emails, chat logs, or phone call recordings (with your consent, where required).

Marketing Preferences: Your preferences for receiving promotional emails, newsletters, or SMS messages.

Information Collected Automatically

Device and Usage Information: IP address, browser type, operating system, device identifiers, and pages visited on our website.

Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website performance (see Cookies and Tracking Technologies for details).

Location Data: Approximate location based on your IP address or precise location if you enable location services (with your consent).

Information from Third Parties

Social Media: Information you share when you interact with us via social media platforms (e.g., Instagram, Facebook).

Analytics Providers: Aggregated data from third-party analytics tools (e.g., Google Analytics) to understand user behavior.

Marketing Partners: Information from partners for targeted advertising, with your consent where required.

How We Use Your Information

We use your personal information for the following purposes:

To Provide and Improve Our Services: Process and fulfill your orders, including shipping and returns. Manage your account and provide customer support. Personalize your shopping experience, such as recommending perfumes based on your preferences.

To Communicate with You: Send order confirmations, shipping updates, and customer service responses. Share promotional offers, newsletters, or marketing messages (you can opt out at any time).

To Ensure Security and Compliance: Detect and prevent fraud, unauthorized access, or illegal activities. Comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

To Analyze and Optimize: Conduct analytics to understand user behavior and improve our website, products, and marketing campaigns. Monitor the performance of our Services and troubleshoot technical issues.

Legal Basis for Processing Under UAE data protection laws,

We process your personal information based on the following legal grounds:

Consent: Where you have provided explicit consent, such as for marketing communications or location tracking.

Contractual Necessity: To fulfill our obligations under a contract, such as processing your order.

Legitimate Interests: For purposes like improving our Services, preventing fraud, or conducting analytics, provided these interests do not override your rights.

Legal Obligation: To comply with applicable laws and regulations.

How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, analytics, or marketing (e.g., payment gateways, courier services, or email marketing platforms). These providers are contractually obligated to protect your data.

Business Partners: With your consent, we may share data with partners for co-branded promotions or loyalty programs.

Legal Authorities: If required by law, court order, or government request, we may disclose your information to relevant authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with appropriate safeguards in place.

International Data Transfers

As an e-commerce business based in the UAE, we may transfer your personal information to service providers or partners located outside the UAE (e.g., cloud hosting providers or analytics platforms). When we transfer data internationally, we ensure compliance with UAE data protection laws by:

Using service providers in jurisdictions with adequate data protection standards, as recognized by UAE authorities.

Implementing contractual safeguards, such as Standard Contractual Clauses, to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance. Cookies are small text files stored on your device.

The types of cookies we use include:

Essential Cookies: Necessary for the website to function, such as maintaining your session or cart.

Analytics Cookies: Help us understand how users interact with our website (e.g., Google Analytics).

Marketing Cookies: Used to deliver personalized ads based on your interests.

You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our Services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:​

Order and account information: Retained for the duration of your account or as required by law (e.g., tax records for 5 years under UAE regulations).

Marketing data: Retained until you opt out or withdraw consent.

Analytics data: Retained in anonymized form for statistical purposes.

When data is no longer needed, we securely delete or anonymize it.

Your Rights Under UAE data protection laws,

you have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your data, subject to legal exceptions.

Restriction: Restrict processing of your data in certain circumstances.

Data Portability: Receive your data in a structured, commonly used format.

Objection: Object to processing based on legitimate interests, including marketing.

Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise your rights, contact us at info@kiswahperfumes.com. We will respond within 30 days, as required by law.

Data Security

We implement technical and organizational measures to protect your personal information, including:

Encryption of sensitive data (e.g., payment details) during transmission and storage.

Regular security audits and vulnerability assessments.

Access controls to limit data access to authorized personnel only.

Despite our efforts, no system is completely secure. If you suspect unauthorized access to your account, contact us immediately.

Third-Party Links

Our Services may contain links to third-party websites (e.g., social media platforms or payment gateways). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or sending you a direct notification. The “Last Updated” date at the top indicates when the policy was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: info@kiswahperfumes.com,

Phone Number for

Europe Office: +351 964454417

UAE Office: +971 521523880

Address: Ajman Freezone, UAE

You may also lodge a complaint with the UAE Data Protection Authority if you believe your rights have been violated.