Kiswah Perfumes - Frequently Asked Questions
1. Are Kiswah Perfumes 100% authentic?
Yes, all our perfumes are 100% genuine, sourced directly from trusted manufacturers and artisan perfumers.
2. How long do Kiswah perfumes typically last?
Longevity varies by type—Eau de Parfum lasts 6-10 hours, Eau de Toilette 3-5 hours, and Extrait de Parfum over 8 hours.
3. Do you offer perfume samples?
Yes, we offer signature samples and testers for many fragrances so you can try before you buy.
4. Can I find traditional Arabic oud perfumes at Kiswah?
Absolutely, we have a wide range of authentic oud, attar, and bakhoor fragrances inspired by Arabian heritage.
5. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and cash on delivery within the UAE.
6. Is it safe to shop on Kiswah’s website?
Yes, our site is secured with SSL encryption to protect your data and payment information.
7. How do I place an order?
Simply browse, add your desired items to the cart, create an account or checkout as a guest, and complete payment.
8. How can I track my order?
After shipping, you’ll receive a tracking number by email and SMS to monitor your delivery status.
9. What is Kiswah’s return policy?
Unopened products can be returned within 30 days for a full refund or exchange. Personalized items cannot be returned.
10. How do I initiate a return or exchange?
Contact Customer Support within 30 days with your order details to receive a prepaid return label (UAE only).
11. Do you offer same-day delivery?
Yes, same-day delivery is available in Dubai for orders placed before noon.
12. What is the delivery time for other Emirates and international orders?
Next-day delivery in Abu Dhabi & Sharjah. International shipping typically takes 7-10 business days.
13. Do you ship internationally?
Yes, we ship worldwide using trusted couriers with secure packaging.
14. Is there free shipping available?
Free shipping is offered on orders above AED 150 within the UAE.
15. Are your perfumes suitable for sensitive skin?
Our perfumes are crafted with premium ingredients suitable for most skin types; however, a patch test is recommended.
16. What is the difference between Oud, Attar, and Musk in your collection?
Oud: wood-based complex aroma; Attar: pure essential oils, often oil-based; Musk: rich, warm base notes.
17. How should I store my perfume?
Store bottles in a cool, dark place away from direct sunlight for maximum longevity.
18. Do you provide gift wrapping services?
However, we do have premium gift sets available for Perfumes, Attars, and more.
19. Can I cancel my order after placing it?
You can cancel within 2 hours of order placement before it is processed or shipped.
20. How do I reset my Kiswah account password?
Use the “Forgot Password” link at login; a reset link will be emailed instantly.
21. Is fragrance subscription service available?
Currently, we don’t offer subscriptions but stay tuned for future offerings.
22. How do I contact Kiswah Customer Support?
📞 Call/WhatsApp +971 521523880
📧 Email:info@kiswahperfumes.com
23. What makes Kiswah Perfumes different from others in the UAE?
We blend rich Arabian heritage with premium, ethically sourced ingredients crafted by master perfumers.