Return Policy at Kiswah Perfumes and fragrances we are committed to your satisfaction and comply with UAE Consumer Protection Law No. 24 of 2006 to ensure your rights as a consumer. 

This policy outlines the process for returns, refunds, and exchanges for online purchases. Please read carefully.

Return Eligibility

We accept returns under the following conditions:

Contact Us: Email info@kiswahperfumes.com or call +971 521523880 (UAE),  +351 964454417 (Europe) within 7 days of delivery. Provide your order number, reason for return, and photos (if requested).

Return Authorization: We will issue a Return Authorization Number  if approved.

Ship the Item: Pack the product securely in its original packaging and send it to the provided UAE return address.

For change-of-mind returns, you cover return shipping costs. For defective or incorrect items, we provide a prepaid return label or arrange pickup.

Inspection: We will inspect the item upon receipt to confirm eligibility.

How to Return an Item

To initiate a return:

Change of Mind: As per UAE law, you may return products within 7 days of delivery if they are unopened, unused, and in their original condition.

Defective or Incorrect Items: If a product is damaged, defective, or not as described, you may return it at any time, and we will cover all costs.

Hygiene Restrictions: Perfumes that have been opened, sprayed, or had their plastic seal broken are not eligible for return due to hygiene regulations, unless defective or incorrect.

Returned items must include: Original packaging, seals, labels, and any accessories or free gifts.

Proof of purchase (e.g., order confirmation or receipt).

Refunds Processing Time:

Refunds will be issued within 14 days of receiving and approving the returned item, as required by UAE law.

Refund Method: Refunds will be processed to the original payment method. For cash-on-delivery orders, refunds will be issued via bank transfer within 7 days of approval or an agreed-upon method.

Non-Refundable Costs: Original shipping fees and cash-on-delivery charges are non-refundable for change-of-mind returns.

Faulty/Incorrect Items: We will refund the full purchase price, including shipping fees, for defective or incorrect products.

Exchanges

Exchanges are available within 7 days of delivery for unopened, unused products in their original condition.

Contact us with your order details and desired replacement product. For change-of-mind exchanges, you cover shipping costs and any price difference. For defective/incorrect items, we cover all costs.

Non-Returnable Items

The following are non-returnable unless defective or incorrect:

Perfumes that have been opened, used, or had their seals removed.

Products without original packaging, labels, or proof of purchase.

Gift cards or promotional items.

Damaged or Incorrect Deliveries

If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost.

Contact Us

For assistance or questions:

Email: info@kiswahperfumes.com

Phone Number for

Europe Office: +351 964454417

UAE Office: +971 521523880

Hours: Monday–Friday, 9:00 AM–6:00 PM

Additional Information

We reserve the right to reject returns that do not comply with this policy or show misuse.

Excessive or fraudulent returns may be reviewed to prevent abuse.

This policy is available in Arabic upon request and subject to change, with updates posted on our website. Thank you for choosing Kiswah perfumes and fragrances.