{"id":12,"date":"2023-06-19T10:59:17","date_gmt":"2023-06-19T10:59:17","guid":{"rendered":"https:\/\/peony.qodeinteractive.com\/?page_id=12"},"modified":"2025-06-26T06:17:41","modified_gmt":"2025-06-26T02:17:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/kiswahperfumes.com\/kw\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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\u00a0Return Policy at Kiswah Perfumes and fragrances we are committed to your satisfaction and comply with UAE Consumer Protection Law No. 24 of 2006<\/strong> to ensure your rights as a consumer.\u00a0<\/p>

This policy outlines the process for returns, refunds, and exchanges for online purchases. Please read carefully.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Return Eligibility<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We accept returns under the following conditions:<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Contact Us<\/strong>: Email info@kw.kiswahperfumes.com<\/a> or call +971 521523880 (UAE),\u00a0 +351 964454417 (Europe) within 7 days of delivery. Provide your order number, reason for return, and photos (if requested).<\/p>

Return Authorization<\/strong>: We will issue a Return Authorization Number\u00a0 if approved.<\/p>

Ship the Item<\/strong>: Pack the product securely in its original packaging and send it to the provided UAE return address.<\/p>

For change-of-mind returns, you cover return shipping costs. For defective or incorrect items, we provide a prepaid return label or arrange pickup.<\/p>

Inspection<\/strong>: We will inspect the item upon receipt to confirm eligibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Return an Item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To initiate a return:<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Change of Mind<\/strong>: As per UAE law, you may return products within 7 days of delivery if they are unopened, unused, and in their original condition.<\/p>

Defective or Incorrect Items<\/strong>: If a product is damaged, defective, or not as described, you may return it at any time, and we will cover all costs.<\/p>

Hygiene Restrictions<\/strong>: Perfumes that have been opened, sprayed, or had their plastic seal broken are not eligible for return due to hygiene regulations, unless defective or incorrect.<\/p>

Returned items must include<\/strong>: Original packaging, seals, labels, and any accessories or free gifts.<\/p>

Proof of purchase (e.g., order confirmation or receipt).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Refunds Processing Time: <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Refunds will be issued within 14 days of receiving and approving the returned item, as required by UAE law.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Refund Method<\/strong>: Refunds will be processed to the original payment method. For cash-on-delivery orders, refunds will be issued via bank transfer within 7 days of approval or an agreed-upon method.<\/p>

Non-Refundable Costs<\/strong>: Original shipping fees and cash-on-delivery charges are non-refundable for change-of-mind returns.<\/p>

Faulty\/Incorrect Items<\/strong>: We will refund the full purchase price, including shipping fees, for defective or incorrect products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Exchanges<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Exchanges are available within 7 days of delivery for unopened, unused products in their original condition.<\/p>

Contact us with your order details and desired replacement product. For change-of-mind exchanges, you cover shipping costs and any price difference. For defective\/incorrect items, we cover all costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Non-Returnable Items<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The following are non-returnable unless defective or incorrect: <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Perfumes that have been opened, used, or had their seals removed.<\/p>

Products without original packaging, labels, or proof of purchase.<\/p>

Gift cards or promotional items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Damaged or Incorrect Deliveries<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact Us<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For assistance or questions:<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Email: info@kw.kiswahperfumes.com<\/a><\/p>

Phone Number for<\/p>

Europe Office: +351 964454417<\/p>

UAE Office: +971 521523880<\/p>

Hours: Monday\u2013Friday, 9:00 AM\u20136:00 PM<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Additional Information<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We reserve the right to reject returns that do not comply with this policy or show misuse.<\/p>

Excessive or fraudulent returns may be reviewed to prevent abuse.<\/p>

This policy is available in Arabic upon request and subject to change, with updates posted on our website. Thank you for choosing Kiswah perfumes and fragrances.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u00a0Return Policy at Kiswah Perfumes and fragrances we are committed to your satisfaction and comply with UAE Consumer Protection Law<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":165,"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":27865,"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/pages\/12\/revisions\/27865"}],"wp:attachment":[{"href":"https:\/\/kiswahperfumes.com\/kw\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}